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Contact Stud Gems – Your Diamond & Gemstone Jewelry Store Los Angeles CA Is Here to Help

You can contact us if you have questions about lab-grown diamond rings or natural diamond necklaces or gemstone jewelry. Our team is ready to assist you in finding the most suitable present.

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Have a Question About Diamond or Gemstone Jewelry Los Angeles? Get in Touch!

At Stud Gems, great customer service matters just as much as great jewelry. Whether you’re in Los Angeles or anywhere across the USA — we’re always just a message away.

You may also know us from BG Gems Co. — all of our products have now moved over to Stud Gems, so everything you love is still here, just in one place.

Fill out the form below and we’ll get back to you within 24 hours. We’re happy to help with anything you need.

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Email Us

bggems@yahoo.com

Address

510 W 6th Street, Suite 608 Los Angeles, CA 90014 USA

Call Us

+1 213-622-4032

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Questions About Your Order? Start Here.

From response times to custom jewelry requests — we’ve answered the ones we hear most.

Yes! Our passion lies in designing personalized diamond and gemstone jewelry creations for our clients. The team will assist you whether you have a particular design requirement, or you wish to create a custom lab-grown diamond ring setting from our Los Angeles collection, or you need a special occasion piece to be engraved. You can reach us through the contact form above or by sending your requirements to our email address.

We usually reply to all incoming messages within a time period of 24 business hours. For urgent inquiries about your diamond or gemstone jewelry order Los Angeles, we recommend calling us directly during business hours (Monday–Friday, 10 AM–6 PM PST). Our team works to provide all customers with fast responses that contain useful information.

Absolutely! All Stud Gems orders come in our elegant signature packaging, which serves as an ideal option for gift presentation. Customers who wish to add a personalized message together with special milestone packaging, which includes diamond engagement items, anniversary gifts, and birthday presents for Los Angeles delivery, should specify their requirements in the checkout notes or their inquiry message.

We take great care in packaging every diamond and gemstone jewelry order. You should contact us immediately at hello@studgems.com if the piece you received was damaged or not as described. You need to provide your order number together with a photo of the issue. We will arrange a replacement or full refund as quickly as possible at no additional cost to you. Your satisfaction is our guarantee.

You will get a shipping confirmation email with a tracking number after your diamond or gemstone jewelry order leaves our Los Angeles online jewelry store. This tracking number allows you to track your delivery from the present moment. Please contact us if you do not receive tracking information within 2 business days after your order, because we will investigate the issue immediately.

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Stay Connected – Follow @StudGems for the Latest Diamond & Gemstone Jewelry from Los Angeles, California

Our team shares fresh content about new products and fashion tips and exclusive behind-the-scenes content from our Los Angeles studio. You can find us on Instagram @StudGems and we encourage you to tag us with your photos using #StudGems because we want to showcase your content. The content in our feed updates itself so you will always see the newest material.